Refund Policy

If a product is damaged, defective, faulty, or incorrect due to our error, you may request a refund within 15 days of receipt by contacting us through the Contact page or by phone at (662) 610-5421, including a photo of the product.

If the request meets the conditions, our customer care team will send you a Return Form.

Returned products must be unused, uninstalled, in original packaging, and include all original labels, manuals, and accessories.

We will inspect the returned product(s) and notify you whether the return is accepted.

If accepted, the damaged, defective, or incorrect product(s) will be refunded in full.

If no defect or error is found, the refund will not be processed and the product will be shipped back to you.

We only accept returns within 5 days of delivery, and only if these conditions are met:

• The product has not been used or installed and is in the same condition as received.
• All original labels, manuals, fixings, and accessories are included.
• The product is returned in its original packaging.
• The product is not damaged.

Customized or made-to-order products, sealed items opened after delivery that cannot be returned for health or hygiene reasons, perishable goods, and final sale items cannot be returned.

To initiate a return, contact us through the Contact page or by phone at (662) 610-5421 and complete the Return Form sent to you.

We will inspect the returned product(s) and notify you within a reasonable time whether the return is accepted.

If accepted, the returned product price will be refunded in full, minus shipping fees where applicable.

If the returned product does not meet the conditions, the refund will not be processed and the item will be shipped back to you.

In some cases, and subject to the same return conditions, you may exchange a product for the same model in a different finish or size where available and of equal value.

• Exchanges are only available where expressly stated in the Return Form.
• Only the same model may be exchanged, in a different finish and/or size.
• Exchange requests must be made no later than 15 days from delivery.
• Products for exchange must be returned unused, uninstalled, undamaged, and in original packaging with all labels and accessories.
• Products from a single order to be exchanged must be sent in one shipment.

Original labels and packaging are part of the product. Items returned without their original packaging and labels may be refused or subject to a reduced refund.

Refunds are processed within approximately 30 days after receipt of the returned product(s) and confirmation that the return conditions have been satisfied.

Refunds are made to the original payment method where possible. For orders paid by Cash on Delivery, our team will arrange the refund with you directly. Card refunds usually take place within two billing cycles.

Do not ship items back before contacting us. The return address is issued with the Return Form once your request is approved, and returns sent without an approved Return Form cannot be processed.